Shipping policy
Shipping Policy
Effective from 15 May 2026
Where we ship
- Malaysia (all states)
- Singapore
- Other international destinations on request
Order processing
Pieces ship within two business days of order confirmation. You will receive a tracking number by email and WhatsApp once dispatched.
Shipping rates
Peninsular Malaysia
- Standard (3–5 business days): RM 10
- Express (next business day): RM 18
- Free on orders above RM 500
East Malaysia
- Standard (5–7 business days): RM 15
- Express (2–3 business days): RM 25
- Free on orders above RM 500
Singapore
- Standard (5–7 business days): RM 25
- Express (3–4 business days): RM 40
- Free on orders above RM 600
Rest of the world
Quoted on request. WhatsApp us with your destination.
Carriers
We ship via J&T Express, Pos Laju (Malaysia), Ninja Van (Singapore), and DHL Express (international). Tracking provided by all carriers.
Duties and taxes
Singapore and international orders may attract import duties or taxes assessed by your country's customs. These are the buyer's responsibility.
Delays
Shipping times above are estimates. Carrier delays beyond our control are not eligible for refund or credit.
Missing parcels
If your tracking shows delivered but you did not receive the parcel, contact your local carrier first, then us within 7 days. We will assist in carrier investigation.
Questions
hello@asinev.com — we reply within one business day.