FAQ
Ordering
Are pieces really one of one?
Most pieces are made in single editions. A few are made in editions of 2–5, marked clearly on the product page. When a piece is sold, it leaves the collection.
Can I reserve a piece before paying?
Yes. Send us a WhatsApp message and we'll hold a piece for 24 hours pending payment. After 24 hours unpaid, the piece returns to the collection.
How do I know if a piece is still available?
The website shows live availability. If a piece shows as available, it is. If it shows Sold, it is gone.
Shipping
Where do you ship?
Malaysia (all states) and Singapore are our active markets. We ship internationally on request — message us for a quote.
How long does delivery take?
Peninsular Malaysia: 3–5 business days. East Malaysia: 5–7 business days. Singapore: 5–7 business days. Express options available at checkout.
Is there free shipping?
Yes, on Malaysian orders above RM 500 and Singapore orders above RM 600.
Do you ship to my home address?
Yes, or to any address you specify at checkout. We can also arrange in-person handover in KL by appointment.
Returns
What's your return policy?
14-day exchange on unworn pieces with original tags and dust bag. No refunds — exchange only.
Can I return a one-of-one piece?
Yes, for exchange or store credit. Once a one-of-one is returned, it returns to the collection.
How do I initiate a return?
Email hello at asinev dot com or WhatsApp us. We arrange pickup or you can ship at your cost.
Care
How do I clean a beaded cape?
Dry clean only, by a cleaner experienced with beaded pieces. Full care notes are on our Care & Drape page.
Can I store it folded?
For travel, yes. For long-term storage, flat in the dust bag is best.
What if a bead falls off?
Send it back to us within twelve months for free repair. Beyond twelve months, we repair at cost.
The Craft
Where are the pieces made?
In ateliers in Mumbai, India, by master beadwork artisans we have personal relationships with.
Who makes them?
Sayed and his team in Mumbai are our principal craftsmen for the cutdana pieces. We commission specific pieces from specific ateliers based on the technique each piece needs.
What is cutdana beadwork?
Cutdana refers to small cylindrical beads, traditionally cut from larger glass tubes, hand-stitched in patterns. It is a centuries-old Indian beadwork technique used in bridal and ceremonial pieces.
About ASINEV
Who is behind the brand?
Venisa, founder, based in Kuala Lumpur. ASINEV is a Malaysian brand sourcing from India.
Where can I see pieces in person?
Studio visits in KL by appointment. Email or WhatsApp to arrange.
Do you do bespoke?
Yes, on a limited basis. Lead time 8–10 weeks. WhatsApp us with your idea.
Where can I follow you?
Instagram @asinev. Newsletter signup at the bottom of any page.